Problem quickly rectified by owner. Appreciate your courtesy to your neighbors. —- Terrible neighbor to the community & next door businesses. Loud music coming from employees falls squarely on the ownership. You would be hard pressed to drive around the entire city of Franklin & find a business being this disrespectful to its neighboring community.
K Car, My name is Dominick Trujillo, and I'm the owner of Super Express Lube. Firstly, I want to apologize for any nuisance we've caused you or the Andover community. I understand your frustration and would feel the same way myself. We have a company policy that strictly prohibits music in the workplace for safety reasons. I assure you since I've been the owner for the past four years, no music has been played inside the business. Since an initial review about noise was posted 3 weeks ago, I have instructed each employee to keep the music quiet in their vehicles when arriving and leaving their shifts. I also want it to be clear that we have no association with Cool Springs Car Wash next door. I'm stating this because the car wash is extremely noisy during all hours of the day and even into the night. I don't want our business to be mistaken for having any association with the noise that the car wash produces. I have also forwarded this review to the owner of the car wash to ensure he is aware of your complaint. Please know that we genuinely care about every Franklin community and especially neighboring communities like yours. We couldn't be in business without them, and we work very hard to ensure that we serve all communities well. Please know that if you ever have an issue with my company that needs to be rectified, you can contact me directly at 615-779-9018. I would be glad to hear any complaints you or your community may have, and I can guarantee to resolve them quickly. Thank you.
- Super Express Lube